Customer Service Week: NEMA promises Nigerians quick emergency response service

The National Emergency Management Agency (NEMA) has reiterated its commitment to providing timely and efficient emergency response to Nigerians, particularly in times of crisis.

The Director General of NEMA, Zabuida Umar, disclosed this in Uyo on Friday during the 2025 Customer Service Week celebration with the theme “Mission: Possible.”

Umar, represented by the Akwa Ibom, Head of Operations of NEMA, Mrs Mmandu Aisueni, emphasised the agency’s dedication to delivering exceptional service, highlighting the importance of empathy, professionalism, and accountability in disaster management.

The DG said that the agency’s customer-centric approach prioritises the needs of millions of Nigerians whose lives and livelihoods depend on NEMA’s efficiency and professionalism.

She emphasised that disasters don’t give notice, and timely responses could make a difference between despair and hope.

Umar said NEMA would continue to focus on quality assurance and compliance in humanitarian service delivery to ensure relief efforts reach the right people at the right time.

“As the nation’s apex disaster management agency, our ‘customers’ are millions of Nigerians whose lives and livelihoods depend on our efficiency, empathy, and professionalism.

“Whether we are responding to disasters, coordinating humanitarian relief, managing internally displaced persons’ camps, or strengthening community resilience, our success is measured by the trust and satisfaction of the people we serve.

“Disasters do not give notice. In times of crisis, a kind word, a timely update, a listening ear, or a swift response can make the difference between despair and hope.

“NEMA’s customer service is not just a department but the heart of its mandate, driven by values of empathy, professionalism, and accountability,” Umar said.

Umar called on partners and stakeholders to join in strengthening a service culture where every Nigerian feels heard, valued, and supported.

In her welcome address, the State Verification Officer, NEMA, Mrs Enenwan Afangide, said that the customer service week serves as a reminder that quality service is the foundation of disaster management.

In his remarks, Mr Umoh Antia, Branch Secretary of the Nigerian Red Cross, called for an acceptable quality standard when rendering services to the public.

Our Correspondent reports that goodwill messages were received from the State Emergency Management Agency (SEMA), National Oil Spill Detection and Response Agency (NOSDRA) and the Federal Fire Service, among other agencies.