Ikeja Electric has introduced the Singleview 2.0 web application, an enhanced customer self-service package with consolidated account management features.
In a statement, it said the web application would cater to different customer types, including prepaid, postpaid, maximum demand, non-maximum demand, and bilateral customers, aiming to elevate their experience.
The Head of Business Innovation and Transformation, Paul Ehiagbonare, stated that it became imperative to upgrade the Singleview platform in line with the company’s customer-first, technology-now mantra.
According to him, the upgrade enables adequate support for a wider range of customers while empowering them with features, functionalities, and possibilities for an excellent customer experience.
He said, “As a forward-thinking, innovative and customer-centric organisation, Singleview 2.0 enables customers to have all necessary information at the tips of their fingers, including how they can resolve issues and make inquiries without necessarily visiting or calling Ikeja Electric’s offices.”
Paul explained further that the Singleview 2.0 platform would serve as a major digital touch point that would enable prepaid, postpaid, and bilateral customers to set up a new electricity connection, order meters, and manage their accounts and services online.
According to him, the platform also allows customers to view and download their utility bills, purchase electricity units/tokens, view energy usage and balance, view vending history, view electricity availability in the customer’s area, manage multiple meters, manage access delegation, view loyalty reward status, as well as tariff classes and rates.
He added that the platform would also serve as the access point to Ikeja Electric’s loyalty programme expected to kick off soon.
On his part, Ikeja Electric’s Acting Head of Corporate Communications, Kingsley Okotie, urged both existing and potential customers of Nigeria’s top utility company to sign up for the user-friendly Singleview 2.0 application.
“This updated version not only provides a complete payment history and information from any payment point but also allows customers to easily lodge service inquiries, requests, or complaints for prompt attention from the respective Business Unit/Undertaking Office,” he added.
Punch